Shipping And Returns
At Crowned By Nay, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well.
We ship orders using Royal Mail, DPD, DHL, FEDEX, UPS & TNT. All orders require mandatory processing times within our delivery times of one to two business days on standard products for UK deliveries. Once you have successfully placed your order, order processing will begin automatically and orders cannot be changed nor modified. Delivery addresses cannot be amended without cancelling and replacing a new order.
We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, or an exchange is honoured, the customer will be held accountable for re-delivery charges.
Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped. We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.
Order Processing
Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified.
Tracking Information
Once your order has been shipped, a tracking number will be provided to you. After receiving the tracking email, tracking activity will become available after 24 hours.
UK : NON CUSTOM MADE ORDERS:
Standard delivery (3-5 working days)
Next Day Delivery (ordered before 4pm Mon-Thurs)
Saturday Delivery (ordered before 4pm on Fri)
Sat 10am Delivery (ordered before 4pm on Fri)
INTERNATIONAL : NON CUSTOM MADE ORDERS:
Express INTL Shipping (1-2 working days)
Standard INTL Shipping (3-7 working days)