At Crowned By Nay, we are committed to providing you the best of the best! This commitment is not just for our products but our process as well.

 

 

Shipping

Delivery for custom/ pre-order items will be applicable per item and each product will state ETA's (usually 7-14 working days) as these products are made to order no matter your shipment preference. Once your order is ready to ship, your selected shipping method will be used.

We ship orders using Royal Mail, DPD, DHL, FEDEX, UPS & TNT. All orders require mandatory processing times within our delivery times of one to two business days on standard products for UK deliveries. Once you have successfully placed your order, order processing will begin automatically and  orders cannot be changed nor modified. Delivery addresses cannot be amended without cancelling and replacing a new order.

We are not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. Customers are also advised to take necessary precautions whilst entering personal and delivery details. We will not be held liable for any incorrect delivery details or shipment addresses, as once orders are sent out there is nothing we can do about any corrections. If in any case an order has been shipped to an incorrect delivery address, or an exchange is honoured, the customer will be held accountable for re-delivery charges.

Shipping confirmation and tracking information is available via email as soon as your order is processed and shipped.  We do advise that all orders are placed at least a week in advance to avoid unforeseen delays.

UK : NON CUSTOM MADE ORDERS:

Standard delivery (3-5 working days) 

Next Day Delivery (ordered before 4pm Mon-Thurs) 

Saturday Delivery (ordered before 4pm on Fri) 

Sat 10am Delivery (ordered before 4pm on Fri) 

 

INTERNATIONAL : NON CUSTOM MADE ORDERS:

Express INTL Shipping (1-2 working days) 

Standard INTL Shipping (3-7 working days) 

Returns 

We exercise a strict quality process to ensure that you receive the best quality items. There are no refunds on items which have not been returned to our specified returns address (different from our mailing address) and not without an initial assessment.

• Items must be returned within 14 days of delivery
• Unauthorised returns will be refused or disposed of
• Custom/ pre-order items are non-refundable
• Item(s) must be unused in pristine condition with the curl pattern undisturbed / distressed. Ties/ clips must not be untied or cut
• All returns shipping and handling costs will be the customers responsibility therefore we suggest sending via a courier which provides full tracking and delivery confirmation
• If returning from outside of the UK it is important that you classify your parcel as a "return" to avoid import fees as we will not be liable for any fees raised. 
• All orders must be received first before an a return can be processed. A return should take no longer than 7-10 working days to be processed back with us and refunded to your account. This includes review times with our warehouse and processing times with your chosen payment method

 

Refunds are processed back to your original payment method (subjected to a non-refundable payment processing fee of 4%-15% as these fees are also not refunded back to us from your chosen payment processor selected at checkout) or store credit (to the full value amount). Please note that postage fees will also be deducted before a refund is authorised and store credit orders will be subject to a new shipping cost. On the rare occasion that you are unhappy due to an issue with your order, please get in touch via email where we will be sure to provide a resolution as soon as possible.‏‏

Billing

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified.

 

 

Tracking Information

Once your order has been shipped, a tracking number will be provided to you. After receiving the tracking email, tracking activity will become available after 24 hours.